Your product may be the best in its class, but if your customers don't know how to use it then they won't share your enthusiasm, nor are they likely to buy from you again. User manuals are the primary way you communicate with your customers. A good manual will save you money, and improve customer loyalty and satisfaction.
Proven Success: RBC Dominion Securities
Advisors and associates at RBC use various applications in their day-to-day operations. The ease with which they can access and apply information to their portfolio building makes a big difference in dollars and cents. Carrying out the supportive functions of their job needed to be made easier and quicker. RBC Dominion Securities hired ClicKnowledge to revise their entire collection of Business Application user manuals and create an online help system. Feedback from the users and management has been overwhelmingly positive, to the extent that ClicKnowledge is now an internal partner for RBC DS training and documentation initiatives.
I needed an install guide converted, revised, and formatted within two days. They successfully delivered the final version of the document on time. I look forward to using them again in the future.
