Online Help

Burdened by the weight of all their information – policies, procedures, and assorted documents and manuals - companies need an online help system that organizes information and streamlines information retrieval.

Even if your employees have the answers needed to do their job or complete a process, can they find it? And what good is information if you can't find it? Maybe it's on your intranet? On that page they bookmarked? Or within one of those 30 technical manuals that every employee is supposed to know? You could invest in an online help system, but every time you use one, you find them restrictive and unfriendly. Now you know why we created nowIKnow.

nowIKnow

We branded our customizable online system as nowIKnow because it sums up the feeling people have when they use it. No more typing in a search and getting 50 or more results. No more crowded intranets with conflicting information. Now people know where to find the accurate information they need quickly.

nowIKnow is a new online help system that offers three ways to find your policies, procedures, and documents with ease:

Online Guide

A comprehensive collection of multiple user guides and features:

	Interactive table of contents
	Search (by book or the entire contents)
	Index

QuickAnswers

Ideal for situations where you have no idea where to look. QuickAnswers asks you a series of questions, and narrows down the choices until the answer (and process) you are looking for is found.

User Guides

View, download, and print entire user guides.


	View a demo of how nowIKnow is used at RBC DS

	Read the RBC DS case study

	Contact us for more information on how the nowIKnow online help system can help you organize information and streamline information retrieval