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One guide is not always for everyone.
Many applications have multiple functions, roles, and levels of security. Does that then mean that you need multiple guides for a single application? Perhaps.
But there is an elegant solution available.
Single-sourcing is a process that allows the same content to be used in different documents or in different formats. For example, in a single sourcing solution, you would create a product description once, and have an automated process where the description was used in your online store and in the product's spec sheets.
Using this approach, ClicKnowledge has been able to write master documents for clients which then are effortlessly transformed into such content as multiple user guides, training materials, and online help systems.
Through single-sourcing we have created:
- Three different user guides and and training materials for PolicyMedical
- A user guide and a comprehensive online help system for RBC DS
- A user guide and integrated online help for GFI
Single-sourcing is effective because it:
- Saves you time
- Saves you money
- Alleviates inconsistencies and errors
- Enables different departments to share information
Contact us to find out how a single-sourcing solution can work for you.
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Testimonials
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Working with this framework, we could focus all of our energies into this master document and
get everything in there and then parse it out,
which is a lot easier. ClicKnowledge delivered a final product whose content and approach
were above what I had thought was possible.
Saud Juman,
CEO,
PolicyMedical™
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