Online Help

Information at the click of a button.

That is what people expect today, and often, within a click or two your clients will decide how great or user-friendly your product is. Whether your support and online help documentation is integrated into your product or hosted on your site or intranet, you need a user-friendly and streamlined system that customers can use to problem-solve or your employees can use to find that process or procedure. And this trend is not just for hi-tech companies. More and more industries are leveraging their web sites to provide their customers with the information they need.

ClicKnowledge has experience in both creating and updating content for the most common online help systems as well as designing and supporting customized online help solutions.

  • Contact us to find out how we can support and maintain your existing online help system
  • Learn more about nowIKnow, our customizable online help solution

Proven Success: RBC Dominion Securities and ClientView

When several business segments at RBC replaced their Maximizer CRM package with ClientView, they received a set of ClientView user guides; however, those that were entrenched in Maximizer methodologies were adapting at a much slower rate than other users who had previously not been using a CRM package. ClicKnowledge created a customized form of online help: an online visual reference tool for both net new users and those used to Maximizer. The net new users were shown the ClientView GUI and a list of the most common tasks. Clicking on a feature popped up the related instructions. For the Maximizer users, they were instead shown the Maximizer GUI and a list of the tasks that they knew and loved. Clicking on a tasks popped up the ClientView instructions, thus enabling these users to leverage their Maximizer knowledge to do the same task in ClientView. We created a customized online help for two different types of users, which enabled them to use their new CRM package quicker and more effectively than before.

Click here to see the progress from Home page to instruction set within the online help.